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Turn on the scooter, hold the brake lever, and press the power button 5 times.
If it still doesn't work, please contact our customer service for help.

iScooter electric scooters typically weigh between 12 and 30 KG, depending on the model.

iScooter electric scooters have a maximum speed ranging from 16 to 60 KM/H, depending on the model.

Use the provided charger to fully charge your iScooter electric scooter's battery, which takes approximately 2-10 hours, depending on the model.

Most iScooter electric scooters come with IP54 or IPX4 water resistance certification, allowing them to withstand humid environments. However, we do not recommend leaving the scooter exposed to humid conditions or rain for an extended period.

In Australia, a license is usually not required to ride an iScooter electric scooter, but regulations vary by state. Please use your iScooter electric scooter in accordance with the rules of the respective state or local jurisdiction. Additionally, we recommend wearing protective gear while riding.

You will be notified of your tracking number once it is shipped.

Order cut-off time will be 9 am-7 pm (GMT).

Processing Time: We aim to have all products processed by our warehouses in 2 business days. Please note there are delays during holiday and other sales seasons.

Once dispatched, we estimate the delivery times of (business days) :

• New South Wales: 3-6
• Australian Capital Territory: 2-7
• Victoria: 4-7
• Western Australia: 7-15
• Queensland: 7-15
• South Australia: 7-15
• Tasmania: 10-20
• Northern Territory: 15-25

Please note that remote areas can take longer for delivery.

We are unable to ship to certain locations, and we also cannot ship to PO Boxes & Parcel Lockers.

1. For your safety, by default, we designed this "Non-zero startup" so that it only needs one initial speed to start. Or you can connect the "Minibot" APP, then, if you turn on Zero Start.

2. Error code (visible on LCD), please contact us to replace the throttle.

Take off the screws on the bottom of the iScooter electric scooter, then check the controller and re-plug the hall wire connecting terminal.

Take off the screws on the bottom of the iScooter electric scooter, then check and re-plug the controller connecting terminal.

1. Unplug your charger from the port, then click the power button to turn on your iScooter electric scooter.

2. Use the multimeter to measure the voltage of the battery. If the voltage is from 30 to 42V, it means there is no problem with the battery. If the voltage is lower than 30V, the scooter may not be turned on.

1. Check your charging cable and charging port for signs of damage, like breakage. Don't use damaged accessories.

2. Use the 220V ACA of the multimeter to measure the voltage of the charger and charger port. If there isn't reading, your scooter probably needs to have the charger or charger port. If there is a reading, it probably needs to replace the battery.

It may be the disc brake noise. To remove the disc brake noise: First, make sure the scooter is turned off.

1. Loosen two screws on the pump (not the screw on the rocker).

2. Adjust the position of the disc brake pump to ensure that the brake disc is in the middle of the two brake pads.

3. Keep the brake disc and brake pad from touching each other.

4. Hold the disk brake pump in the desired position, then retighten the screws on the pump. Or contact customer service to get an operation video.

The speed and range will be affected by the temperature of the environment, the condition of the road, and the weight of the rider (including all belongings).