Shipping Policy
This policy is applicable to (Australia) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A.Shipping Cost
We offer courier shipping to most suburbs in Australia.
Shipping costs for all orders will be automatically calculated at checkout.
B.Transit, Handling & Order Cut Off Time
You will be notified of your tracking number once shipped.
Order cut off time will be 9am-7pm(GMT).
Processing Time: We aim to have all products processed by our warehouses in 2 business days. Please note there are delays during holiday and other sales seasons.
Once dispatched, we estimate the delivery times of:
| State | Delivery Time(Business Days) |
| New South Wales | 3-6 |
| ACT | 2-7 |
| Victoria | 4-7 |
| Western Australia | 7-15 |
| Queensland | 7-15 |
| South Australia | 7-15 |
| Tasmania | 10-20 |
| Northern Territory | 15-25 |
Please note that remote areas can take longer for delivery.
We are unable to ship to certain locations and we also cannot ship to PO Boxes & Parcel Lockers.
Please note we are not responsible for lost, stolen or damaged orders after they have been delivered. We also have to right to refuse certain deliveries and orders and we will fully refund you if that is the case.
Accessories
Accessories are FREE to deliver and it will take about 3-10 working days to arrive.
Note: Accessories ordered with e-scooters may come in separate deliveries since it come from different warehouses, including helmet, seat or something else.
We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 2 to 5 business days. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@iscooterglobal.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
Update(2/12/2025):
Due to the unprecedented surge in order volumes, our warehouse is taking longer than usual to process and fulfill shipments. As a result, delivery timelines may be extended by several extra business days compared to our standard service. Our team is working around the clock to prioritize every order and get your packages delivered as soon as possible.